Muse back!
January 21, 2008 / Monday
Support Like It's 1999
Me: My USB KVM broke. May I have a replacement?
IT: All we have is a PS/2 KVM. Will this meet your needs?
Me: A PS/2 KVM won't work with my setup. Can we order a replacement?
IT: *silence*
Oh, sorry, the internet says their PS/2 KVM (they gave me the model number) is from 2002, not 1999.
I suppose if I still used one of those old school (IBM?) clicky keyboards I'd be up and running again.
Oh, and this is par for my interactions with the IT group at the new office. So far I've put in four requests. The first one I had to request twice, the second one went into a black hole, the third one I had to follow up on by copying my boss (it was then "fixed" by handing it off to a techie QA person), and it's looking like this fourth one is headed for the same black hole as request number two.
Looks like I'll have to procure my own replacement KVM. Too bad it wasn't my monitor that broke.
January 21, 2008 05:32 PM | Rant/Whine