Muse back!
October 18, 2007 / Thursday
Boo, Best Buy, Boo
The Foo Fighters have a new album out, as does Matchbox Twenty. I wanted their CDs, and nowww, so I looked up their prices on the Best Buy website ($9.99) and went to a store to pick them up. At the store, I easily found the CDs in the $9.99 aisle. When the cashier rang them up, however, they were $13.99 each. I protested, and she said that only certain CDs in the $9.99 aisle were actually $9.99, and that those ones had a special tag on the sign above them. Huh? So the $9.99 aisle isn't really the $9.99 aisle? And your website sells at different prices from your stores, even though you're the same company?
I bought the CDs anyway because I wanted them, but their shady $9.99 advertising didn't sit well with me and I decided to return them. I'm buying my CDs from Amazon instead; they're $9.97 and $9.99 there, and I don't have to pay tax. Take that, Shady Buy!
October 18, 2007 11:28 PM | Rant/Whine
Comments
Best Buy has already had "issues" with misleading web pricing, so I guess they didn't clean up their act... And the record companies wonder why CD's don't sell as well as they used to.
Today's Best Buy visit brought to you by the words "bait" and "switch".
Posted by: Mike at October 19, 2007 05:41 AM
Psych! Man, that is so crappy. I think you should have been able to buy them for $9.99.
Creepy!
Posted by: Jennie at October 19, 2007 01:10 PM
Target does the same thing with respect to in-store prices and online prices. When we asked for the online price, they said it was "different" and we said, ok, we'll go buy our item elsewhere. :-)
Posted by: LisaK at October 22, 2007 05:59 PM
Best Buy should be embarassed by its customer service and retrn policy. Recently my employees gave me a nice camcorder for the holidays. The packaging indicated clearly it came from Best Buy. I don’t need another camcorder so I tried to return it. NO RECEIPT, NO RETURN. PERIOD. I even appealed to corporate customer service who promised to email the store manager, plead for mercy and ask him to call me. He (Dave Pena of the Woodland Hill, California store), never called. After a few days I called customer service again. Again they sent an email to Dave. No reply. Today I called a third time and received a message back from customer service. Their advice? “Sell it on ebay.”
Think I’ll ever shop at Best Buy?
Posted by: Ron at December 22, 2007 10:49 PM